Welcome! What do we love more than Pilates at Glow? Sharing our passion with newcomers! We know you’re going to love it as much as we do. If you’ve never experienced a Reformer Pilates class before, we recommend starting with a Beginner class to familiarize yourself with the equipment and meet our friendly team. Please check our schedule for specific class times and be sure to arrive 15 minutes early! And if our Beginner times don’t suit you, feel free to join our Open Level classes—they’re designed to cater to all levels.

Leave your fears at the door; we'll take care of you. Here's what you should bring: - A water bottle (non-glass, please) to stay hydrated. - A small towel for those glowy moments. - Pilates grip socks if you have them. If not, don't worry! We have a variety available for purchase in the studio at $22.95. - Alternatively, bare feet are fine, but no regular socks as they tend to slip around. Safety first! - If you're bringing your phone, please remember to switch it to silent mode during class. We're excited to see you soon!

Absolutely! Pilates is incredibly beneficial before, during, and after pregnancy. Feel free to join us! For more details, please visit our Pregnancy tab at the top. If you have any further questions, don't hesitate to reach out via our Contact page. Congratulations! We're thrilled for you!

All class bookings are self-managed through our website or by using our Glow app available to download here (Apple) and here (Android). ​ Please note that all bookings, cancellations, and rescheduling must be done through the Glow app. We are unable to accept changes and cancellations via text, email, social media, or phone, as these will not be actioned. Thank you for your understanding!

All our classes start on time, so please arrive 15 minutes early to check in with your trainer and get set up for class. We understand that sometimes running late is unavoidable. However, we have a strict door lock policy once class starts. If you are more than 5 minutes late, you will not be able to join the class. This is for several important reasons: - It’s unsafe for you, as you will have missed the warm-up and class introduction. - It’s disruptive to other clients who are already in the flow. - Our insurance does not cover any incidents if you haven’t completed the warm-up. If you are late, it will be considered a “no show,” and you will forfeit your pass. For those on Weekly memberships a no show fee will be charged.

The moment you know you can't make it we kindly ask you jump on your Glow app and cancel your class. We have a STRICT 6 hr cancelation policy at Glow Reformer Pilates. You are welcome to change your classes around as much as you need prior to 6hrs before your class commencing time. A cancellation made within 6 hours of your booked class will result in your session being deducted as a “late cancellation”. ​ A “no show” is considered a late cancellation. Your class will be forfeited for not showing up to class. Please be considerate to other Glow community members and late cancel as soon as you know you cannot attend to give another member an opportunity to join class. ​ Unfortunately we cannot accept cancellations by phone, email or any other method other than by using the online booking system or your Glow app. If you do need to cancel a class, the following fee structure will apply: Early cancel : If you can no longer make it to your class and you cancel your booking a minimum of 6 hours before the scheduled start time, you won’t forfeit the session, or pay a fee. Late Cancel Change of plans? If you cancel within 6 hours of the class start time, you will forfeit the session. Weekly members, including those on capped memberships (2 or 3 classes per week), will also be charged a $5 cancellation fee. No-Show If you don’t cancel your class prior to the start time and do not attend, you will forfeit the session. Weekly members, including those on capped memberships (2 or 3 classes per week), will also be charged a $10 no-show fee. Fee Policy All fees are charged the following week to the card nominated for your membership payments. Failure to pay these fees may result in management suspending your membership without notice until payment has been made. Thank you for your understanding.

If the class is full, don't worry! You can add yourself to the waitlist. Only add yourself to the waitlist if you know you can make it - they move pretty quickly and most times you will get a spot. When a cancellation occurs, we'll notify you via email or text. When setting up your Glow account, please ensure you opt-in for text + email notifications, so you receive waitlist updates promptly. Also, remember to check your spam and junk folders and mark our emails as "not spam" to ensure you receive all communications from us. Please note: You will only be added from the waitlist up until 90minutes before the class time. If you have not been added from the waitlist within 90minutes of the class time, please jump on the Glow app and check to see if a space has become available. You’re free to book yourself if there is a space. You will not be charged you twice.

Your trial pass or monthly pass activates from the date of your first class booking. If you try to book a class on an earlier date, our system might get confused and ask for payment, as your pass is not yet active. The solution is simple: cancel all of your bookings and re-book starting with the earliest date you'd like to begin using your pass. This will ensure everything works as it should!

Young children are welcome to join our family-friendly class called "Glow + the BABES." Please check our schedule for the specific class times. Children are unfortunately not permitted in the studio during any other class times. We hope to see you and your little ones at "Glow + the BABES" class soon!

Certainly! You can pause or cancel your membership. Just send a written request to our admin team at the email below. We kindly ask for 14 days' notice for both pauses and cancellations. For further details on membership terms and conditions, please visit our Pricing tab. Email: hello@glowpilatesstudio.com.au We're here to assist you every step of the way!

Occasionally, if we have less than 4 people scheduled for a class, it might be canceled. But don't worry, we'll notify you at least 1 hour before the class, and your pass will be credited back to you. You won't lose your pass in this situation. We appreciate your understanding!

Glow Reformer Pilates Pty Ltd is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full. All purchases are final and Glow Reformer Pilates Pty Ltd do not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. Considerations will be made based on circumstances. In case of long term or permanent injury or illness that prevents the use of our services, immediate termination will be permitted. Termination will take effect from the date we receive written confirmation from your treating medical doctor. All passes and memberships are non- transferable and may not be shared or extended passed an expiry date